MediTouch software by HealthFusion (Meditouch by Healtfusion Login Link Here) provides comprehensive electronic health records and practice management solutions for physicians, specialists, and other healthcare professionals. Developed by experienced doctors and vetted by leading medical organizations, MediTouch aims to streamline operations, improve the quality of care, and ensure compliance.
In 2015, Nextgen Healthcare acquired HealthFusion, the creator of MediTouch. MediTouch and HealthFusion are now known as NextGen Office for Small Practices. MediTouch offers electronic medical records (EMR), electronic prescribing, billing, scheduling, and more – all in an integrated yet modular system. It provides templates and workflows tailored to different specialties, from family medicine and pediatrics to orthopedics, cardiology, and surgery. Customers note increased efficiency, data security, billing accuracy, and malpractice protection.
Partnerships with prestigious groups like the American Academy of Family Physicians and American Osteopathic Association, along with awards recognizing quality, usability, and interoperability, validate MediTouch as a trusted solution. Over 33,000 physicians and healthcare providers rely on MediTouch to manage their practices and deliver superior patient care.
Medical Features of MediTouch and HealthFusion
HealthFusion markets MediTouch as a comprehensive electronic health record (EHR) and practice management solution for physicians, specialists, and other healthcare providers. According to the company, MediTouch handles scheduling, billing, claims, prescriptions, and more – all within an integrated yet modular system tailored to different medical specialties.
MediTouch is cloud-based, providing secure access from any device with an internet connection. It aims to save time by eliminating faxing and paper filing of medical records and administrative paperwork. Key features and benefits of MediTouch include:
•An EHR for electronic medical records, diagnoses, medications, vital signs, images, labs and other key patient information. It supports electronic prescribing, templates, and meaningful use reporting.
•Practice management for billing, coding, insurance verification, claims submission and follow-up. It integrates with over 200 payers for real-time eligibility and benefits checks. Workflows minimize denied claims while ensuring compliance and revenue optimization.
•Point-of-care solutions for e-prescribing, med reconciliation, referrals, and consultations. It provides automation for chronic disease management, preventative care reminders, and drug interaction alerts to improve safety, outcomes, and star ratings.
•Business intelligence through analytics, reporting, and benchmarking against national averages. Practices can improve metrics over time and shape strategies to meet patient needs.
•Integration with Apple iPads, as HealthFusion is an Apple partner. Demonstrations are offered in various Apple stores.
•Partnerships with prestigious medical groups and awards recognizing quality, usability, and interoperability. Over 33,000 physicians and healthcare providers rely on MediTouch.
According to HealthFusion, MediTouch helps empower doctors, optimize care delivery, and ensure success through a trusted, scalable, and versatile solution. With credentials, partnerships, and thousands of customers across specialties, MediTouch aims to sustain high-quality care, superior experiences, and administrative streamlining so physicians can focus on patients.
MediTouch History of Present Illness
MediTouch’s History of Present Illness (HPI) system provides pre-populated question-and-answer forms tailored to different medical specialties, enabling physicians to efficiently gather comprehensive information from patients regarding their current health conditions and complaints. The HPI offers flexibility to build custom forms as needed and includes options to incorporate HPI forms within a patient portal so information can be reviewed and completed before an office visit.
Integrated within MediTouch’s secure, interoperable electronic health records, the HPI module aims to streamline the medical documentation process while supporting high-quality care, compliance, and performance management across a practice. Developed by physicians, MediTouch’s HPI and overall solution reflect a commitment to empowering doctors and optimizing the patient journey.
Pre-populated specialty-specific HPI forms prompt essential questions and details for accurate diagnosis and treatment within areas like cardiology, orthopedics, neurology, and more. Flexible custom forms can also be created if a needed HPI is unavailable in the provided library. Including HPIs in a patient, portal allows patients to fill out the information in advance of an appointment, saving time during visits and ensuring all relevant details are reviewed by the physician before any exam or consultation begins.
A comprehensive yet efficient HPI provides essential context for initiatives like chronic disease management, preventative care, and quality reporting requirements. It helps practices achieve associated metrics through a documented, thoughtful review of a patient’s current health concerns, history, symptoms, and more. For HealthFusion and MediTouch, a thorough yet streamlined HPI represents an opportunity to transform documentation, optimize operations, elevate the patient experience, and drive performance across their solution.
MediTouch HealthFusion Integrated Patient Portal
MediTouch offers an integrated patient portal providing secure access to medical records and enabling strengthened engagement with patients in their health and wellness. The portal gives patients a viewpoint into their full electronic health record, including diagnoses, medications, vital signs, procedures, immunization records, and visit histories, maintaining oversight and involvement in information regarding their condition.
Patients can use the portal to request and manage prescriptions electronically, submit refill requests, check status updates, and message pharmacists with any questions or concerns. It also allows for HealthFusion and staff messaging, enabling patients to ask non-urgent questions, request appointments, share health updates and stay actively involved in their care and management.
Tools for chronic disease monitoring are included, such as medication reminders, alerts, education materials, checklists, and journals to help patients better manage conditions like diabetes, heart disease, or high blood pressure. Pre-population of HPI forms and questionnaires within the portal means patients can provide comprehensive information in advance of visits, maximizing review time with physicians. All details auto-save to the permanent electronic health record.
Aggregated data provides insight into metrics, trends, risks, and performance, allowing patients to understand how they compare to population norms and see progress over time. Physicians use these insights to shape care plans and evaluate strategies. 24/7 portal access delivers convenience, giving patients a simple, centralized place to engage with health anytime, anywhere as an extension of office visits. Urgent matters can still address directly during normal business hours.
MediTouch Medical Charting
MediTouch offers medical charting capabilities through a secure, cloud-based interface. According to HealthFusion, the system helps save time by enabling charting from any device with an internet connection.
MediTouch provides pre-loaded medical templates tailored to different specialties such as cardiology, orthopedics, OB/GYN, family medicine and more. Templates guide documentation by prompting details needed for accurate diagnosis and effective treatment within each specialty. Physicians can also build custom templates as needed, creating one to suit unique workflows or preferences. Custom templates integrate seamlessly with the rest of the electronic health record.
The interface aims to minimize time spent navigating or figuring out the system, instead focusing physicians’ mental energy on patients and medical decision making. It offers user-friendly, intuitive design. Any details, notes, diagnoses or orders entered during charting automatically save to the patient’s permanent record, providing a complete, accurate history of care. The system supports preventative medicine, chronic disease management and quality reporting metrics through comprehensive medical charts and associated insights.
Physicians access MediTouch’s medical charting through a secure, cloud-based solution from any device, continuing charting even between office visits or while on-call. All information saves in real time to a single, jointly-accessible patient database. 24/7 availability and responsiveness aim to promptly resolve any issues affecting the charting interface or functionality while minimizing patient care disruption.
MediTouch Surgery Plans
MediTouch provides pre and post-operative care plans for surgical procedures. According to HealthFusion, the solution offers quick access to patient information and pre-loaded templates tailored to different specialties and needs.
Pre-loaded surgical procedure templates guide documentation by prompting essential details for accurate planning and safe, effective care. Templates are specialized for common procedures in areas like cardiology, orthopedics, general surgery, OB/GYN, and more. Physicians can modify templates as needed or build custom plans from scratch. The interface adapts to suit unique objectives, goals, workflows or preferences for diagnosis and treatment. Custom plans integrate seamlessly with the rest of the electronic health record.
Surgery teams access a patient’s full electronic health record, including medical conditions, medications, procedures, vital signs, allergies, and history for well-informed decision-making. Procedure-specific checklists ensure important steps are not missed for optimal outcomes and minimum complications. Anesthesia and surgical checklists provide nationally recognized guidelines.
Key details are monitored and recorded automatically, including anesthesia records, surgical notes, vital signs, blood loss, procedure start/stop times, equipment used and adverse events. Recorded details facilitate quality/safety reporting, meeting requirements, monitoring performance, and identifying areas for improvement.
Meaningful Use Certified: HealthFusion MediTouch
MediTouch is certified as meeting Meaningful Use standards for electronic health records, along with its integrated patient portal. According to HealthFusion, the solution utilizes a built-in Meaningful Use Report Card helping demonstrate meaningful use and avoid potential penalties. They claim little to no extra work is required to meet Meaningful Use standards beyond registering for the program and entering report card results on the associated website.
Compliance with federal requirements for incentive program eligibility and avoidance of payment reductions aims to improve the quality, safety and effectiveness of care through health IT. Certified solutions help achieve these goals. MediTouch’s Report Card and guidance minimize the attestation process time and effort, requiring only registration, report entry and a brief attestation statement. No lengthy audits or complex calculations are needed.
HealthFusion maintains compliance through ongoing monitoring of regulations, standards and requirements. Recertification happens automatically upon any changes, ensuring MediTouch always meets Meaningful Use guidelines without disruption.
A certified EHR facilitates complete, accurate medical records; performance reporting; quality management; and secure health information exchange between providers, patients and agencies. It enhances documentation, analytics and exchange.
Tools for patient engagement, education, self-service, and access/control of health data-position patients as partners in their wellness journeys as Meaningful Use intends, to improve the experience. Provider benefits include financial incentives, minimized penalties, simplified administration, and optimized workflows for a greater focus on patient care.
HealthFusion MediTouch Cost
MediTouch does not publish specific pricing for their solution. However, HealthFusion claims no additional fees beyond an initial implementation services agreement. According to the company, there are no startup fees, training fees, or costs for system updates once the initial implementation is complete. Some details on MediTouch pricing that have been provided include:
Fixed, monthly subscription fees provide ongoing access to the electronic health record system, patient portal, medical charting, surgery planning, and more. Fees are based on factors like the number and specialties of physicians, medical staff users, and selected functionality. MediTouch aims to work with clients to find a pricing plan suiting their budget while still meeting key needs. Things like user count reduction, contract length increase, or feature tier changes are options for lowering costs if needed. The goal is an affordable, valuable, and sustainable partnership.
MediTouch covers initial implementation at no cost if multi-year service agreements are in place. They closely configure solutions based on each practice’s needs. Discounts are offered through longer terms, e.g. 3-5 years versus annual renewals.
Payment Processing with HealthFusion
HealthFusion contracts with TransFirst for integrated electronic payment processing solutions. Users opting to utilize HealthFusion’s payment processing functionality are required to establish a merchant account through this partnership.
Integrated payment processing aims to streamline billing and collections by facilitating electronic transactions directly within the HealthFusion software. However, limited processor options in this integrated model may result in higher costs versus procuring services independently. If pricing is a key concern, HealthFusion recommends comparing TransFirst rates with other reputable payment gateway providers before implementing their payment solutions.
Some benefits of HealthFusion’s partnership with TransFirst merchant services for payment processing include:
•Convenience and efficiency. Direct integration eliminates the need for manual data entry between the EHR system, billing department, and processing gateway. Payments can post immediately to patient accounts.
•Single sign-on. Accessing payment processing functions through the HealthFusion interface provides a streamlined, intuitive experience with one set of login credentials.
•Real-time information. Updates to payments, authorizations, chargebacks and other transactions reflect instantly within the HealthFusion software and patient accounts.
• Fraud monitoring. TransFirst employs tools and services to help detect and prevent fraudulent electronic transactions, complying with regulatory requirements and protecting businesses and patients.
•Reporting and analytics. Robust reporting functionality offers insightful data and metrics to optimize operations, improve compliance, enhance cash flow and provide exceptional experiences.
•Transparency and control. HealthFusion and TransFirst aim to provide transparent pricing, service levels and a high degree of control/customization based on each client’s unique needs, priorities and risk tolerances. However, options may be more limited than purchasing services individually from various vendors.
MediTouch Costs for Payment Processing
HealthFusion partners with TransFirst for integrated electronic payment processing solutions, but pricing is established directly by TransFirst, now TSYS merchant solutions. Organizations implementing HealthFusion’s payment processing functionality should request quotes from TransFirst to determine associated costs for services like credit/debit card acceptance.
Alternatives to HealthFusion’s integrated payment processing include contracting with other reputable payment gateway providers or acquiring hardware like standalone credit card readers/terminals to facilitate electronic transactions separately. These options may offer more pricing flexibility and options but lack the streamlined integration provided as a partner benefit.
Integration aims to simplify operations through single sign-on access and real-time information sharing, but higher processing fees are possible. Alternatively, competitors frequently charge lower rates with additional choice and flexibility. Carefully evaluating costs, requirements and value relative to key priorities will determine the optimal balance of partnership advantages and independence for any organization.
Processing fees, charged per transaction as a percentage of the total charge amount, help cover costs for authorization, clearing, settlement and fraud monitoring. Integrated models often charge slightly higher processing fees due to partnership agreements but lack responsibilities like standalone equipment, compliance and additional service costs. Fee ranges are typically 2-3% per transaction but depend on selected services and volume.
HealthFusion Reviews
HealthFusion does not currently maintain accreditation with the Better Business Bureau (BBB), though they have an A+ rating profile. Mixed online reviews provide both positive and negative feedback regarding implementation support, customer service and the company/solution overall.
Two negative BBB reviews criticize allegedly lacking implementation assistance and declining customer service quality, claiming implementation team help did not meet expectations and that support seems to have deteriorated over time. However, multiple positive reviews on Capterra highlight general satisfaction with HealthFusion’s electronic health record and administrative software solutions, citing benefits like streamlined workflows, improved productivity, enhanced data security and compliance, and an intuitive system that is easy to learn and use.
Some additional highlights from health fusion reviews include:
•Streamlined processes. The software helps automate many manual administrative and clinical tasks, simplifying workflows and reducing waste. This provides more time for patient care and a better experience.
•Improved data management. A centralized, integrated system ensures all information resides in one place with governed controls, security, backups and audit trails. This results in optimized data integrity, accuracy and availability.
•Enhanced compliance. Robust capabilities help ensure adherence to regulations, standards, policies and best practices. things like audits, reporting, access controls, documentation and billing requirements can be met seamlessly.
•Scalability. The flexible, modular design supports growing with a business. Additional modules, users, practices and interfaces can be activated as needs evolve without disruption.
•Personalized, intuitive interface. The interface is described as very intuitive, logical and easy to learn. It has a customizable, familiar design that provides an enjoyable user experience without a steep learning curve.
•Support for transition. Many note the implementation team and ongoing support staff effectively guide through the transition and optimization process. While not universally positive, dedicated resources and responsiveness are highlighted benefits.
•Partnership, not just a product. Stronger reviews emphasize HealthFusion aims to develop partnerships, not just provide a product. They stand behind their solution and work closely with clients to ensure success, often funding initial implementation at no cost. They are portrayed as receptive to feedback and consistently improving based on client needs.
Conclusion
In summary, HealthFusion does not currently hold BBB accreditation though they have an A+ rating. Reviews indicate a mix of positive experiences with the solution and partnership approach as well as select criticisms regarding implementation support quality and customer service. However, most discussions point to benefits like streamlined processes, improved data management, enhanced compliance, scalability, and an easy-to-use interface as highlighting key reasons for satisfaction.
