
How To Run a Transaction on an Ingenico Desk 3500
Ingenico Desk 3500 User Manual: Running a Sale Transaction
- From the main menu, select Sale, and then enter the sale amount. (for EBT, select EBT, and then Food Stamp or Cash Benefits.)
- Swipe, tap, insert card, or use the keypad to manually enter the card number and the expiration date.
- If prompted, select US Debit to process the sale as debit (with PIN) or [card brand] Debit to process the sale as a credit (without PIN.)
- If prompted, ask the customer to enter their PIN.
How To Run a a Refund on an Ingenico Desk 3500
Ingenico Desk 3500 Manual: Running a Refund/Credit Transaction
On an Ingenico Desk 3500, settled transactions must be refunded to process a credit for the customer. Transactions that are in the current unsettled batch on the Desk 3500 can be reversed. A debit transaction with a PIN can’t be manually entered, the card must be present, and the PIN must be entered to issue a debit refund. The original transaction date (MMDD) and the time (HHMMSS) is also required.
- From the main menu, select Return, and then enter the amount. (For EBT, select EBT, and the Food Stamp Return.)
- Swipe, Tap, insert card or use the keypad to manually enter the card number and the expiration date.
- If prompted, ask the customer to enter their PIN.
- The Ingenico Desk 3500 will display the transaction status.
How To Void a Transaction on an Ingenico Desk 3500
Ingenico Desk 3500 Manual: How to Reverse a Transaction
A reversal on an Ingenico Desk 3500 removes the transaction or changes the amount of a transaction, which it also releases the hold for all or part of the cardholder’s funds. If partial reversals are disabled on your Ingenico Desk 3500, a full reversal is the only option.
- From the main menu of the Desk 3500, select Reversal.
- Select a search option and then enter the search information.
- Review the transaction information. To Confirm Reversal:
- Select Yes or Accept to reverse the full amount, removing the transaction from the batch and releasing the hold on the funds.
- If partial reversals are an option, the screen displays Accept or Change. Select Accept the reverse the full amount or select Change to reverse a partial amount and then enter the reversal amount. Change releases the hold on unneeded funds.
- Select No to cancel the reversal attempt.
- The Ingenico Desk 3500 will display the transaction status.
How To Settle Your Current Batch on an Ingenico Desk 3500
Ingenico Desk 3500 User Manual: Batch Settlement
- Press Enter, and then select Settlement. Confirm batch total amount as prompted on the Ingenico Desk 3500.
- When prompted Close batch and deposit funds, select Yes to manually settle the batch. If the screen displays GB Accepted, the batch is accepted (sent for processing.)
- If prompted Print Reports, select Yes to print, or select No to return to the Desk 3500 main menu.