Ingenico Desk 3500 Quick Reference Guide

How To Run a Transaction

1. From the main menu, select Sale, and then enter the sale amount. (for EBT, select EBT, and then Food Stamp or Cash Benefits.) 
2. Swipe, tap, insert card, or use the keypad to manually enter the card number and the expiration date. 
3. If prompted, select US Debit to process the sale as debit (with PIN) or [card brand] Debit to process the sale as a credit (without PIN.)
4. If prompted, ask the customer to enter their PIN.

How To Process a Refund

Refund transactions that have been settled. Reverse transactions that are in the current batch. A debit transaction with a PIN can’t be manually entered, the card must be present, and the PIN must be entered to issue a debit refund. The original transaction date (MMDD) and the time (HHMMSS) is also required. 

1. From the main menu, select Return, and then enter the amount. (For EBT, select EBT, and the Food Stamp Return.)
2. Swipe, Tap, insert card or use the keypad to manually enter the card number and the expiration date. 
3. If prompted, ask the customer to enter their PIN.

How To Void a Transaction

A reversal cancels all (removes the transaction) or (changes the amount) of a transaction, which it also releases the hold for all or part of the cardholder’s funds. If partial reversals are disabled, a full reversal is the only option. 

1. From the main menu, select Reversal. 
2. Select a search option and then enter the search information. 
3. Review the transaction information. To Confirm Reversal:
   1. Select Yes or Accept to reverse the full amount, removing the transaction from the batch and releasing the hold on the funds. 
   2. If partial reversals are an option, the screen displays Accept or Change. Select Accept the reverse the full amount or select Change to reverse a partial amount and then enter the reversal amount. Change releases the hold on unneeded funds. 
   3. Select No to cancel the reversal attempt.

How to Settle Your Current Batch

1. Press Enter, and then select Settlement. Confirm batch total amount as prompted. 
2. When prompted Close batch and deposit funds, select Yes to manually settle the batch. If the screen displays GB Accepted, the batch is accepted (sent for processing.) 
3. If prompted Print Reports, select Yes to print, or select No to return to the main menu.