Ingenico Desk 3500 Quick Reference Guide and User Manual

How To Run a Transaction on an Ingenico Desk 3500

Ingenico Desk 3500 User Manual: Running a Sale Transaction

1. From the main menu, select Sale, and then enter the sale amount. (for EBT, select EBT, and then Food Stamp or Cash Benefits.) 
2. Swipe, tap, insert card, or use the keypad to manually enter the card number and the expiration date. 
3. If prompted, select US Debit to process the sale as debit (with PIN) or [card brand] Debit to process the sale as a credit (without PIN.)
4. If prompted, ask the customer to enter their PIN.

How To Run a a Refund on an Ingenico Desk 3500

Ingenico Desk 3500 Manual: Running a Refund/Credit Transaction

On an Ingenico Desk 3500, settled transactions must be refunded to process a credit for the customer. Transactions that are in the current unsettled batch on the Desk 3500 can be reversed. A debit transaction with a PIN can’t be manually entered, the card must be present, and the PIN must be entered to issue a debit refund. The original transaction date (MMDD) and the time (HHMMSS) is also required. 

1. From the main menu, select Return, and then enter the amount. (For EBT, select EBT, and the Food Stamp Return.)
2. Swipe, Tap, insert card or use the keypad to manually enter the card number and the expiration date. 
3. If prompted, ask the customer to enter their PIN.
4. The Ingenico Desk 3500 will display the transaction status.

How To Void a Transaction on an Ingenico Desk 3500

Ingenico Desk 3500 Manual: How to Reverse a Transaction

A reversal on an Ingenico Desk 3500 removes the transaction or changes the amount of a transaction, which it also releases the hold for all or part of the cardholder’s funds. If partial reversals are disabled on your Ingenico Desk 3500, a full reversal is the only option. 

1. From the main menu of the Desk 3500, select Reversal. 
2. Select a search option and then enter the search information. 
3. Review the transaction information. To Confirm Reversal:
   1. Select Yes or Accept to reverse the full amount, removing the transaction from the batch and releasing the hold on the funds. 
   2. If partial reversals are an option, the screen displays Accept or Change. Select Accept the reverse the full amount or select Change to reverse a partial amount and then enter the reversal amount. Change releases the hold on unneeded funds. 
   3. Select No to cancel the reversal attempt.
   4. The Ingenico Desk 3500 will display the transaction status.

How To Settle Your Current Batch on an Ingenico Desk 3500

Ingenico Desk 3500 User Manual: Batch Settlement

1. Press Enter, and then select Settlement. Confirm batch total amount as prompted on the Ingenico Desk 3500. 
2. When prompted Close batch and deposit funds, select Yes to manually settle the batch. If the screen displays GB Accepted, the batch is accepted (sent for processing.) 
3. If prompted Print Reports, select Yes to print, or select No to return to the Desk 3500 main menu.