Dejavoo Z11 EMV Terminal

A Comprehensive Review of the Dejavoo Z11 EMV Terminal

The Dejavoo Z11 is Dejavoo Systems’ latest countertop touch-screen terminal. It features a compact design packed with essential functionalities. It allows NFC contactless payments, takes magnetic stripe and EMV cards, and has a thermal printer. The Z11 is one of Dejavoo’s smallest terminals and also supports on-screen signatures.

This terminal is adaptable to meet the demands of any business thanks to its several connectivity options, which include Ethernet, WiFi, Bluetooth, and dial-up. Its capability is further enhanced with RS232 and USB ports for alternative peripheral connections. The Z11’s 3.5-inch full-color LCD screen is incredibly vivid. In addition to displaying information, its touch screen electronically records client signatures.

Continue reading to explore more about the Dejavoo Z11 EMV terminal and determine if it is the right choice for your business.

An Overview of Dejavoo Z11 EMV Terminal

The Dejavoo Z11 countertop terminal offers a straightforward EMV payment experience suitable for any type of business. Business owners particularly appreciate the “Favorites” menu, which includes commonly used features like the “Call Me” button for on-demand support representative callbacks. Known for its user-friendliness, the Dejavoo Z11 is also favored by ISOs for its simple programming.

This latest model is a compact touch-screen payment terminal. It boasts a 3.5-inch, full-color, 320 x 480-pixel LCD touch screen that facilitates signature capture, allowing customers to electronically sign directly on the device.

Additionally, the Z11 is equipped with a thermal printer and supports various payment methods, including NFC contactless payments, magnetic stripe, and EMV cards. The Dejavoo Z11 is versatile and accommodates a variety of business needs with its Wifi, Bluetooth, Ethernet, and dial-up connectivity options. Plus, it features RS232 and USB ports, allowing for the attachment of optional peripherals and enhancing its functionality across different settings.

Pros and Cons of Dejavoo Z11 EMV Terminal


  • It offers multiple connection options, including Wi-Fi, Bluetooth, Ethernet, and dial-up.
  • Capable of sending receipts directly to customers via email or text message.
  • Features include EMV tip adjustment for restaurants and integrated loyalty programs.
  • It supports signature capture and uploads it directly to the DeNovo business portal.


  • Connection Limitations: Must be connected via Ethernet or dial-up as it lacks an internal mobile battery, restricting its mobility.

What are the Features of Dejavoo Z11 EMV Terminal?

What are the Features of Dejavoo Z11 EMV Terminal?

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Here are some of the features of Dejavoo Z11 EMV Terminal:

  • Advanced Display and Signature Capture: The Dejavoo Z11 terminal boasts a 3.5-inch full-color LCD touchscreen display that enhances customer interaction and facilitates electronic signature capture directly on the screen, streamlining the checkout process.
  • Versatile Payment Options: This terminal supports a variety of payment methods, including magnetic stripe and EMV chip cards, along with NFC contactless payments like Apple Pay, Samsung Pay, and Google Wallet. This flexibility ensures that customers can pay using their preferred method.
  • Comprehensive Connectivity: The Z11 terminal is equipped with WiFi, Bluetooth, Ethernet, and dial-up options. It also includes RS232 and USB ports to connect additional peripherals. This range of connectivity options ensures seamless integration into various business environments.
  • Enhanced Customer Engagement Features: The Z11 can display multiple images on its screen in idle mode and also allows customization by displaying business logos on both the screen and printed receipts. These features enhance brand visibility and customer engagement at the point of sale.
  • Powerful Performance and Integration: Powered by a 32-bit 400MHz high-speed microprocessor, the Z11 offers robust performance and is ideal for integrating with POS systems through SPIn integration. It also features a thermal printer for fast receipt printing, making it a comprehensive solution for modern businesses.

What are the Specifications of the Dejavoo Z11 EMV Terminal?

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The Dejavoo Z11 Payment Terminal is a state-of-the-art WiFi credit card terminal renowned for its robust specs.

  • The Dejavoo Z11 Payment Terminal features compact and lightweight dimensions of 7.5 inches in length, 3 inches in height, and 3 inches in width, and weighs just 0.77 lbs. This makes it ideal for mobile transactions.
  • A robust 32-bit 400MHz secure microprocessor powers it. It offers substantial memory capacity, with 128MB of flash and 64MB of DDR RAM and an optional Micro SD socket for additional storage.
  • The terminal sports a 3.5-inch color LCD with a resolution of 320 x 480 pixels, ensuring clear and easy navigation.
  • For connectivity, the Z11 is well-equipped with Ethernet, two RS232 ports, two USB ports, and WiFi capabilities, accommodating a variety of operational environments.
  • Additionally, it features a user-friendly interface combining a standard keypad and touchscreen functionality for streamlined operations.
  • The Dejavoo Z11 Payment Terminal features an advanced Graphic Printer capable of producing high-quality receipts measuring 2.25 inches by 80 feet at a speed of 4 inches per second. This makes it ideal for quick and efficient receipt printing, suitable for any business size.
  • The terminal also offers robust security with a comprehensive suite of cryptographic protocols, including DES, TRNG, AES, T’DES, MK/SK, RSA, T-DES DUKPT, and DUKPT, ensuring the protection of sensitive payment information for both merchants and customers.
  • Designed to operate effectively within a temperature range of 32°F to 150°F, the Z11 maintains optimal performance under various conditions and can be stored in temperatures ranging from -4°F to 158°F without affecting its functionality.
  • Plus, the terminal is equipped with essential software tools, including SDK, TMS (Terminal Management System), KMS (Key Management System), a Simulator for testing, CTOS library for integration with POS systems, ISO 8583 library for handling standard financial transaction communication protocols, and a Crypto library for secure data encryption and decryption, ensuring seamless operations across different payment environments.

What Are the Security Measures of the Dejavoo Z11 EMV Terminal?

What Are the Security Measures of the Dejavoo Z11 EMV Terminal?

The Z11 terminal has stringent security features, demonstrating its commitment to transaction safety. The device holds PCI PTS v4 certification, a rigorous security standard for devices handling PIN transactions. This certification forms part of a broader set of guidelines to safeguard payment systems against breaches and fraud.

Plus, the Z11 boasts EMV 4.x Level 1 and Level 2 certifications, which are pivotal in securing transaction processing and card data handling according to international banking security standards. These EMV certifications ensure the device meets global payment system specifications, which are crucial in preventing the cloning of bank cards and protecting personal identification numbers (PINs) during transactions.

What is Dejavoo’s Customer Support Like?

Dejavoo’s customer service stands out notably for its high quality, making it an excellent choice for businesses prioritizing efficient and reliable support. Unlike competitors, such as Pax, which manages customer service from overseas with potential language barriers, Dejavoo offers US-based customer support.

This can be a critical advantage when urgent issues arise or specific questions need answers, providing businesses with prompt, clear, and effective solutions. The presence of local support ensures that any communication is straightforward, significantly enhancing the overall service experience and helping businesses handle transactions smoothly and with confidence.

Why You Should Buy Dejavoo Z11 EMV Terminal?

The Dejavoo Z11 EMV Terminal is a valuable asset for businesses large and small, offering advanced features and functionality. It features a 3.5-inch full-color touchscreen that simplifies transaction processing and enables on-screen signature capture. This terminal supports a variety of payment methods, including magnetic stripe, EMV chip cards, and NFC/contactless payments such as Apple Pay and Google Wallet, making it adaptable to all customer payment preferences.

Security is emphasized with the Dejavoo Z11, which is equipped with EMV 4.x L1 and L2 certifications and adheres to PCI PTS v4 security standards, guaranteeing secure transactions. Its Tri-Comm technology provides flexible connectivity options through dial-up, IP, or WiFi, allowing for versatile payment system setups depending on your location or network availability. Additionally, the Dejavoo Z11 helps enhance your business’s branding by displaying your logo on the screen and scrolling multiple images when idle, adding a professional touch.


The Dejavoo Z11 EMV Terminal presents a compelling solution for businesses seeking a versatile, user-friendly payment processing system. With its compact design and comprehensive features, including a vibrant touchscreen display, signature capture capabilities, and support for multiple payment methods, it caters to a wide range of customer preferences.

The Z11’s connectivity options, such as WiFi, Bluetooth, Ethernet, and dial-up, ensure seamless integration into various business environments, while its security measures, including EMV certifications and PCI PTS v4 compliance, offer peace of mind for both merchants and customers.

Furthermore, Dejavoo’s US-based customer support adds an extra layer of reliability, ensuring prompt assistance. Overall, the Dejavoo Z11 EMV Terminal is a valuable investment for businesses looking to streamline their payment processes and enhance the customer experience.

Frequently Asked Questions

  1. What are the main features of the Dejavoo Z11 EMV Terminal?

    The Dejavoo Z11 features a 3.5-inch full-color touch screen, a built-in thermal printer, and a 15-button keypad with a privacy shield. It supports magstripe, chip card, and contactless payments, including NFC and mobile wallets like Apple Pay and Samsung Pay.

  2. How does the Dejavoo Z11 ensure security and payment compliance?

    The Dejavoo Z11 is PCI PTS v4 and EMV 4.x L1 and L2 certified, meeting current security standards for payment processing. These certifications safeguard customer data and reduce merchant liability.

  3. Can the Dejavoo Z11 accept contactless payments?

    Yes, the Dejavoo Z11 supports contactless payments, including transactions from NFC-enabled devices and contactless credit cards. It’s compatible with mobile wallet technologies such as Apple Pay, Samsung Pay, and Google Wallet.

  4. What customer support options are available for the Dejavoo Z11?

    Dejavoo offers U.S.-based customer service for prompt assistance and issue resolution. This ensures users receive quick support and troubleshooting for their payment terminals.

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