Jasnik of Ann Arbor, MI

“Host Merchant Services got everything done right for us. They were super timely, super helpful, and accommodating. My stress point with the other companies really came down to either I was being sold or there was obvious mistakes on the proposals that I was getting – company name, details, and account numbers. I couldn’t believe the other companies. I was like, “Wow, this is very unprofessional.” And Home Merchant Services stood out as very professional.

We process payments online and over the phone, and I want to get a physical in-store card reader. So anybody who comes into our location would phone in the purchase. Four weeks we’ve been up and running and service has been very well, no complaints. There was initially a little bit of a question mark between them and clearance of why transfers weren’t getting over to our business bank account, but then everything worked out.

The customer service is stellar, prompt, professional, and no mistakes. I want to give Cameron brownie points. He was just on it. I would throw him random questions and go like, “Hey, based on my experience in other companies I’ve run, what do you think about this? or Am I doing something wrong?” Or any area where I was like, “I haven’t looked at one of these contracts in three years. What am I missing? Or what’s changed? Why compare it?” And he was able to answer that. So super knowledgeable and I could tell that he was based in the U.S. whereas the other representatives were not.

That big one was their underwriting process. With the other ones, they were getting into a lot of my personal stuff. I was happy to provide it but I was really happy that Host Merchant Services just took a personal credit report and were like, “Cool. We’re done.” I recommend them all day every day every time I talk to another entrepreneur.”