customer service

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Amazingly Effective Strategies Auto Repair Shop Merchants Can Use To Improve Marketing

Don’t assume when running an auto repair shop that clients will start coming to you. While cars always break down and need repair, that doesn’t mean customers will flock to the first repair shops they see. They want to know which shops are the most reliable and affordable to hire. You can market your auto …

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Essential Tips to Increase Revenue for Construction and Contracting Merchants

Your construction or contracting business will be more successful if you plan the proper marketing and promotional efforts. You’ve got plenty of competition to work with, and there’s never a guarantee that the market will remain strong. Here are a few things you can do to boost revenue and make your construction company easier for …

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Tipping Goes Virtual as COVID19 Impacts US Restaurants

COVID-19 has affected restaurants harder than many other industries mainly due to the lack of cash flow. Not that restaurants aren’t making the money, they just make it differently. Most payments are electronic to avoid the risk of passing germs with cash (not necessarily because of the lower accessibility of it). That leaves restaurant owners …

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How to Avoid Common Mistakes When Getting a Merchant Account

Choosing a merchant account can be overwhelming. With innumerable fee structures, not to mention growing varieties of payment options, a business can spend full-time hours simply keeping up with the fast pace of credit card processing trends. If you follow the advice from the steps listed below, you’ll be ahead in the merchant account game: …

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Customer Service: A Big Challenge for Payment Processors

The credit and debit card industry thrives on payment processors and the services they offer; unfortunately, customer support seems to be taking a backseat to other factors for many companies. At Host Merchant Services, we believe there is an unfortunate financial motive at play that explains why this is happening. Consolidation is one of the …

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The Death of E-Commerce?

I just sat down at my desk and took a few moments to read Antonio Regalado’s fascinating column on E-Commerce from MIT Technology Review. I recommend it to anyone who runs a business, or really anyone who plans to buy something in the next month or two — you know, during the Holiday Shopping Season. …

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Should Merchants Surcharge?

Should Merchants Surcharge? In many states merchants have had a decision to make. Recent developments allow merchants that accept credit cards to pass card processing charges on to their customers. So should merchants surcharge their customers? First of all, in at least ten states there are laws that prevent merchants from assessing their customers a …

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VexxHost Partnership

One constant struggle that we’ve seen with our customers is the ability to perform credit card transactions on their website.  While there are plenty of credit card processing companies in the market, it always seems like you need a degree in finance in order to understand all the fees involved, not to mention the plethora of documentation to go through. …

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