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Steve Jobs 1955-2011

Steve Jobs, Apple co-founder and former CEO of the company, passed away Wednesday October 5, 2011. Apple’s website posted this as a remembrance: “Apple has lost a visionary and creative...

Net Promoter Score

Net Promoter Score (NPS) was developed by Fred Reichheld in 2003 (http://en.wikipedia.org/wiki/Net_Promoter for the history of NPS).  NPS measures customer loyalty, but the power and data that can be derived...

Durbin Amendment Is Here

Today is the day. October 1, 2011 the changes brought on by the Durbin Amendment take effect. The Official Host Merchant Services Blog has been running its Countdown to Durbin...

Durbin Amendment Almost Here

The Official Merchant Services Blog once again takes up the task of analyzing the media reports revolving around the Durbin Amendment and the changes it will bring to how banks...

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