Strategic partnership underscores both companies’ philosophy for quality customer service
Newark, DE — Host Merchant Services, the premier provider of payment processing and e-commerce services for small businesses and medium businesses, has announced a strategic partnership with web hosting company HostMySite.com to provide merchant accounts and transaction processing services to HostMySite’s customers. This alliance reunites HostMySite founder and Host Merchant Services CEO Lou Honick with the company he created.
The partnership, which will give HostMySite customers access to the ultra-competitive rates for payment processing that Host Merchant Services provides, is keyed by both companies’ adherence to high standards of customer service.
“HostMySite customers will feel right at home with the style of quality customer service that Host Merchant Services provides,” said Honick. “That’s what makes this partnership so powerful. Both companies make customer service a top priority.”
HostMySite, created in 1997 by Honick, has grown from a 2-person operation to a web hosting industry leader with more than 100,000 customers. The company’s success stems from the combination of enterprise hosting solutions that it offers with the company’s strict adherence to unmatched quality service and technical support. The dedication to the customers and the service they are provided worked so well with his hosting venture that Wachovia Capital Partners (now called Pamlico Capital) acquired HostMySite. Honick transplanted those ideals to the merchant services industry with his new company Host Merchant Services.
“Payment processing can be confusing to some merchants,” explained Honick. “The big processing companies can make it difficult to understand exactly what your rate is and what fees are associated with accepting credit cards. So Host Merchant Services was founded with the simple goal to deliver personal service with clarity. We will take the time to explain how everything works. ”
This shared philosophy of service made a partnership between the two companies a logical fit designed to enhance the options available to HostMySite’s customers.
“Host Merchant Services is a wonderful company that we are excited to be partnered with,” said John Enright, president of HostMySite for Hosting.com. “The company brings a hosting industry focused perspective to the merchant services it offers HostMySite customers. Having a partner that understands the needs of our customers is a real boon.”
It was this understanding of the hosting company and its customers that was the catalyst for a partnership between Host Merchant Services and HostMySite.
“That’s one of our biggest strengths.” said Honick. “Having experience running a hosting company, I was able to determine what worked and what didn’t work in terms of Merchant Services and payment processing deals that were offered specifically to hosting companies and their customers.”
Honick explains that this partnership is part of an overall initiative by Host Merchant Services to provide web hosting companies a fast and transparent third party solution for processing credit cards. This initiative allows Host Merchant Services to provide HostMySite customers focused services such as:
- The ability to accept credit cards, affordably, securely, and reliably.
- Design payment processing solutions which seamlessly improve profitability.
- Industry-leading support and services for transactional online customers.
- Creation of innovative solutions in payment processing – including e-commerce, wireless, and virtual terminals.
- Private label solutions for credit card processing to let partners easily integrate payment processing into their product lines while maintaining control over the customer relationship.
Since 1997, over 100,000 customers have entrusted HostMySite with their web presence for one simple reason: their unmatched quality of service. The team of professional system administrators and engineers of HostMySite have a passion for helping people succeed on the web. HostMySite is a division of Hosting.com, a leader in enterprise hosting solutions such as Cloud Hosting, Dedicated Hosting, Disaster Recovery, and Business Continuity Services. Hosting.com owns and operates its own datacenters and networks, employs more than 325 employees. The company’s passion for customer service and its carrier-class resources and facilities are what enable it to offer enterprise class service at affordable small business prices on HostMySite.
To learn more about HostMySite please go to: http://www.hostmysite.com.
About Host Merchant Services
Host Merchant Services is different type of merchant services company which focuses on delivering the industry’s lowest processing rates while providing industry-leading service and support. The company’s products include merchant services and credit card processing. Host Merchant Services is the only merchant services company that guarantees unsurpassed pricing, support, and customer service. The company is headquartered in Newark, Delaware and executes all operations with the manifesto of “great service, great rates, great people”.
To learn more about Host Merchant Services please go to: https://www.hostmerchantservices.com.