Customer Service

Superior Customer Service

As we close in on the Holiday Shopping Season, customer service becomes more and more important. That’s not to say customer service was unimportant prior to now; it’s just that most businesses –– e-commerce ventures as well as brick and mortar stores –– see a large increase in consumer activity during the Holiday Shopping Season. …

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Net Promoter Score

Net Promoter Score (NPS) was developed by Fred Reichheld in 2003 (http://en.wikipedia.org/wiki/Net_Promoter for the history of NPS).  NPS measures customer loyalty, but the power and data that can be derived from NPS goes much deeper and can have an impact at every level of your company.  It tells you what in your company is working …

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