Customer Service

BLE and the power of the individual in the mass market [2023 Update]

The story of retail has largely been a story of a shift in focus from individual customers to the mass economy, but there’s a push to take everything back to the personal level. Recent studies about consumer preferences indicate that consumers are more receptive to personalized shopping experiences and services. If you can make the […]

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The Innovation Act

The Innovation Act – Protecting Businesses from Harmful Patent Litigation Speed and innovation have become crucial business tools of the communications age, but litigious patent trolls stifle innovation by filing questionable patent-infringement lawsuits. The Innovation Act of 2013 seeks to reduce the number of frivolous lawsuits and unsupported complaints by requiring greater responsibility from people

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tokenization

Tokenization Makes Card Use Safe

Safeguarding Stored Cardholder Data with Tokenization In this era of connectivity, consumers are increasingly concerned about the safety of their personal data. Leaders in the merchant services industry are actively engaged in developing new ways to protect customer information. Here at Host Merchant Services, we commit to security by providing our clients with tokenization, the

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Perceived Barriers to Accepting Credit Cards

Credit and debit cards have become nearly universal accessories in modern life. The great majority of Americans now use these cards to expedite and simplify their financial activities. According to the industry analysts at Community Merchants USA, a mere 27% of all POS transactions are cash transactions. In spite of this, only 45%of U.S small

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Imposing Credit Card Minimums

Service Impact of Imposing Credit Card Minimums [2023 Update]

Throughout many industries, companies are feeling the effects of 2010’s Durbin Amendment. This much-vaunted amendment to Dodd-Frank was intended to protect consumers and businesses from unreasonably large interchange transaction fees. As finally implemented in 2011, the amendment protects one large class of businesses while doing measurable harm to firms specializing in smaller transactions. Though the

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