Customer Service

Money Bills On Computer Keyboard With Spacebar 18398807

Direct-to-Consumer Brands Flourished in 2020, 2021 Looks Even More Promising

The COVID-19 pandemic has been tough for a whole lot of industries, and in fact, some have yet to recover from the hurt inflicted. However, the previous year has unexpectedly accelerated the growth of some sectors, including the direct-to-consumer (D2C) markets. 2020 witnessed a sudden shift in the consumers’ behaviors, preferences, and purchasing patterns, compelling …

Direct-to-Consumer Brands Flourished in 2020, 2021 Looks Even More Promising Read More »

Couple In Restaurant Eating Fast Food 14084025

Tipping Goes Virtual as COVID19 Impacts US Restaurants

COVID-19 has affected restaurants harder than many other industries mainly due to the lack of cash flow. Not that restaurants aren’t making the money, they just make it differently. Most payments are electronic to avoid the risk of passing germs with cash (not necessarily because of the lower accessibility of it). That leaves restaurant owners …

Tipping Goes Virtual as COVID19 Impacts US Restaurants Read More »

Business Accounting Team Meeting In Room Office Using Pen Pointing At Paperwork Finance Concept 154771088

Chinese Fintech Firm, Ant Group, Forced to Postpone Record IPO

China made a surprising decision when they postponed Ant Group Co.’s IPO. The decision caused Hong Kong shares to plummet and made investors wonder about the financial future of the fintech company. The postponement came after a meeting between one of Ant’s founder and Chinese regulators. The Shanghai Stock Exchange also removed the company from …

Chinese Fintech Firm, Ant Group, Forced to Postpone Record IPO Read More »

Payment Processing for Salons: What You Should Know

The advent of social media platforms such as Instagram has been a boon for hair and beauty salons. As the most popular photo sharing social network, Instagram is redefining personal style and aesthetics; users of this network, particularly women, will often share photos that highlight salon services they recently received and paid for. As can …

Payment Processing for Salons: What You Should Know Read More »

Surcharge vs Cash Discount – What’s the Difference?

Surcharge vs Cash Discount – How They Differ There has been a lot of talk about cash discount programs and surcharging recently. Though these two payment processing programs have similarities they are not the same. Here is how the two differ. What are credit card surcharges? A credit card surcharge is a fee that is assessed …

Surcharge vs Cash Discount – What’s the Difference? Read More »

Reduce Your Merchant Services Cost With Cash Discount Program

Reduce Your Merchant Services Cost With Cash Discount Program. Most people are paperless. In fact, many have become so accustomed to paying for goods and services in this manner, it has become a necessity for merchants to have credit card processing solutions. If the merchant wants to do business, he or she must have a …

Reduce Your Merchant Services Cost With Cash Discount Program Read More »

Avoid EMV Non-Compliance Fees

Some credit card processing companies are now charging “EMV non-compliance fees”.  For those who don’t know, the acronym EMV refers to the technology embedded in what are commonly called chip cards. Developed originally to increase security for customers when making a “card present” payment at a retailer, the date for merchants to install a chip-enabled credit …

Avoid EMV Non-Compliance Fees Read More »

Five Reasons You Should Upgrade Your Point of Sale System Now

Point of sale systems have come a long way since they were introduced as advanced replacements for cash registers in the 20th century. Modern point of sale (POS) solutions offer more than just the ability to ring up purchases; they integrate multiple functions such as merchant services, inventory control, payment processing, scheduling employee shifts, collecting …

Five Reasons You Should Upgrade Your Point of Sale System Now Read More »

Shake Shack Goes Cashless

How and Why Shake Shack is Opening Cashless Burger Joints Just when the world thought buzzers were the most cutting-edge ideas of the food industry, Shake Shack, a burger joint based in New York City, decided to try something different and innovative. They will be opening a cashless Shake Shack New York City at Astor Place …

Shake Shack Goes Cashless Read More »

Customer Service: A Big Challenge for Payment Processors

The credit and debit card industry thrives on payment processors and the services they offer; unfortunately, customer support seems to be taking a backseat to other factors for many companies. At Host Merchant Services, we believe there is an unfortunate financial motive at play that explains why this is happening. Consolidation is one of the …

Customer Service: A Big Challenge for Payment Processors Read More »

5 Signs Its Time To Upgrade

Your technology is outdated. Although upgrading your payment hardware every time a fancy new solution arises isn’t necessary, your technology has an expiration date. Since updating to the new iPhone or Android seems like an annual occurrence for most consumers, your business’ technology has the shelf life to be in use a little longer than …

5 Signs Its Time To Upgrade Read More »

BLE and the power of the individual in the mass market

The story of retail has largely been a story of shift in focus from individual customers to the mass economy, but there’s a push to take everything back to the personal level. Recent studies about consumer preferences indicate that consumers are more receptive to personalized shopping experiences and service. If you can make the customer …

BLE and the power of the individual in the mass market Read More »

Counterfeit Fraud Liability

EMV Smart Cards are an inevitability. They are coming, they will be standard, and the United States is going to have to adjust. The major credit card companies, in preparation for changing the standard have instituted a shift in liability. The fraud liability shift goes into effect on October 1, 2015 for Visa, MasterCard, American …

Counterfeit Fraud Liability Read More »