Customer Service

Innovative Hacks to Boost Retail Business Efficiency

Innovative Hacks to Boost Retail Business Efficiency

In the fast-paced world of retail, standing out from the competition and maximizing operational efficiency is more crucial than ever. With the advent of e-commerce reshaping consumer preferences, traditional brick-and-mortar stores face the pressing challenge of adapting to an increasingly digital marketplace. Retailers constantly seek innovative ways to attract and retain customers, enhance the shopping […]

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best customer service software

Best Customer Service Software Tools in 2024

Customer service standards are evolving because customers desire more transparency and quicker responses. Every company wants to make sure that its people are ready because these new demands may also bring forth new challenges.  Therefore, you must utilize cutting-edge customer service software to match the high client expectations. By utilizing cutting-edge technology like VR, AI,

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Direct-to-Consumer Brands Flourished in 2020, 2021 Looks Even More Promising

Direct-to-Consumer Brands Flourished in 2020, 2021 Looks Even More Promising

The COVID-19 pandemic has been tough for a whole lot of industries, and in fact, some have yet to recover from the hurt inflicted. However, the previous year has unexpectedly accelerated the growth of some sectors, including the direct-to-consumer (D2C) markets. 2020 witnessed a sudden shift in the consumers’ behaviors, preferences, and purchasing patterns, compelling

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Tipping Goes Virtual as COVID19 Impacts US Restaurants

COVID-19 has affected restaurants harder than many other industries mainly due to the lack of cash flow. Not that restaurants aren’t making the money, they just make it differently. Most payments are electronic to avoid the risk of passing germs with cash (not necessarily because of the lower accessibility of it). That leaves restaurant owners

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Chinese Fintech Firm, Ant Group, Forced to Postpone Record IPO

China made a surprising decision when they postponed Ant Group Co.’s IPO. The decision caused Hong Kong shares to plummet and made investors wonder about the financial future of the fintech company. The postponement came after a meeting between one of Ant’s founder and Chinese regulators. The Shanghai Stock Exchange also removed the company from

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Payment Processing for Salons: What You Should Know

The advent of social media platforms such as Instagram has been a boon for hair and beauty salons. As the most popular photo sharing social network, Instagram is redefining personal style and aesthetics; users of this network, particularly women, will often share photos that highlight salon services they recently received and paid for. As can

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Surcharge vs Cash Discount – What’s the Difference?

Surcharge vs Cash Discount – How They Differ There has been a lot of talk about cash discount programs and surcharging recently. Though these two payment processing programs have similarities they are not the same. Here is how the two differ. What are credit card surcharges? A credit card surcharge is a fee that is assessed

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Reduce Your Merchant Services Cost With Cash Discount Program

Reduce Your Merchant Services Cost With Cash Discount Program. Most people are paperless. In fact, many have become so accustomed to paying for goods and services in this manner, it has become a necessity for merchants to have credit card processing solutions. If the merchant wants to do business, he or she must have a

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Avoid EMV Non-Compliance Fees

Some credit card processing companies are now charging “EMV non-compliance fees”.  For those who don’t know, the acronym EMV refers to the technology embedded in what are commonly called chip cards. Developed originally to increase security for customers when making a “card present” payment at a retailer, the date for merchants to install a chip-enabled credit

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Five Reasons You Should Upgrade Your Point of Sale System Now

Point of sale systems have come a long way since they were introduced as advanced replacements for cash registers in the 20th century. Modern point of sale (POS) solutions offer more than just the ability to ring up purchases; they integrate multiple functions such as merchant services, inventory control, payment processing, scheduling employee shifts, collecting

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Shake Shack Goes Cashless

How and Why Shake Shack is Opening Cashless Burger Joints Just when the world thought buzzers were the most cutting-edge ideas of the food industry, Shake Shack, a burger joint based in New York City, decided to try something different and innovative. They will be opening a cashless Shake Shack New York City at Astor Place

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Biggest Challenge for Payment Processors

Customer Service: A Big Challenge for Payment Processors

The credit and debit card industry thrives on payment processors and the services they offer; unfortunately, customer service and support seem to be taking a backseat to other factors for many companies. At Host Merchant Services, we believe there is an unfortunate financial motive at play that explains why this is happening. Consolidation is one

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Signs Its Time To Upgrade

5 Signs Its Time To Upgrade [2023 Update]

If you’re still using computers and other hardware from a decade ago, it’s probably time for an upgrade. The technology of today is significantly more powerful and efficient than what was available 10 years ago, so upgrading your equipment can help make sure you keep up with the times. Signs Its Time To Upgrade Here

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BLE and the power of the individual in the mass market [2023 Update]

The story of retail has largely been a story of a shift in focus from individual customers to the mass economy, but there’s a push to take everything back to the personal level. Recent studies about consumer preferences indicate that consumers are more receptive to personalized shopping experiences and services. If you can make the

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