A Review of ServiceTitan 2025

As technology continues to shape the field service industry, choosing the right software is more important than ever. ServiceTitan is a leading field service management platform that offers features and integrations to enhance customer experience, improve efficiency, and streamline business operations.

This review will examine ServiceTitan, its features, pros and cons, ease of use, pricing, and overall performance. Whether you’re considering switching to ServiceTitan or wondering if it’s worth upgrading, this review will help you make an informed decision.

About ServiceTitan

ServiceTitan is a pioneering, cloud-based software platform for home and commercial service companies. Founded in 2007 by Ara Mahdessian and Vahe Kuzoyan—with roots in their personal experiences in the trades—the platform was built to tackle the unique operational challenges that service businesses face. Today, it integrates critical business functions such as dispatching, scheduling, call booking, marketing, and reporting into a user-friendly solution, empowering companies to streamline processes and drive growth.

Over the years, ServiceTitan has evolved into a comprehensive business management system trusted by over 100k+ contractors and service providers. Its innovative features optimize field operations, enhance customer engagement, and deliver real-time data insights to boost financial performance. By continuously adapting to the changing needs of the industry, ServiceTitan has solidified its reputation as a leader in trade software, helping businesses thrive in an increasingly competitive market.

Who Uses ServiceTitan?

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ServiceTitan is a robust software platform that empowers service-based businesses to optimize operations, enhance customer engagement, and drive profitability. The platform caters to diverse industries with tailored solutions by streamlining scheduling, dispatching, invoicing, and more. Here’s an in-depth look at how different sectors leverage ServiceTitan’s capabilities:

• HVAC Companies:

ServiceTitan equips HVAC businesses with tools to manage seasonal maintenance schedules, dispatch technicians efficiently, track parts and inventory, and generate detailed invoices. The platform supports remote diagnostics and intelligent scheduling, ensuring timely service and improved customer satisfaction.

• Plumbing Services:

Plumbing companies benefit from automated workflows that simplify job scheduling, real-time dispatching, and digital invoicing. With ServiceTitan, plumbing businesses can better manage emergency calls, track ongoing jobs, and maintain a comprehensive customer history for enhanced service delivery.

• Electrical Services:

Electricians use ServiceTitan to streamline dispatching, manage complex billing processes, and track project progress. The platform’s customer management features allow for personalized communication and improved coordination on-site, ensuring safety and efficiency.

• Garage Door Services:

Garage door companies leverage ServiceTitan for seamless appointment scheduling, managing installations, repairs, and routine maintenance. The software supports a structured workflow that minimizes downtime and helps technicians stay organized throughout the day.

• Chimney Sweep:

With safety checks, compliance management, and precision scheduling, chimney sweeps can seamlessly manage seasonal cleanings and inspections while meeting regulatory standards.

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• Water Treatment:

Water treatment service providers benefit from integrated scheduling and equipment monitoring, which enable them to effectively manage regular maintenance, emergency repairs, and system upgrades.

• Landscape:

Landscaping businesses use the platform to organize service routes, track project progress, and coordinate seasonal tasks. Detailed reporting tools assist in managing labor and resource allocation for varied landscape projects.

• Pool Service:

Pool service companies gain from ServiceTitan’s ability to automate maintenance reminders, track chemical usage, and schedule routine cleanings. This ensures that pools are always in top condition while reducing manual administrative work.

• Septic Services:

For septic service providers, the platform simplifies scheduling inspections, managing service calls, and maintaining compliance with regulatory requirements. Real—time updates and job tracking help minimize service disruptions.

• Pest Control:

Pest control businesses rely on ServiceTitan to track recurring treatments, manage customer data, and coordinate response times during infestations. The integrated system also aids in customer education and follow-up services.

• Lawn Care:

Lawn care professionals benefit from efficient route planning, seasonal service management, and streamlined billing processes. This allows for better management of recurring appointments and seasonal projects.

• Roofing:

Roofing contractors can manage project lifecycles from initial inspection to final installation. The software supports inventory management, material tracking, and client communication to ensure projects stay on schedule and within budget.

Pros and Cons of ServiceTitan

Products Offered by ServiceTitan

ServiceTitan delivers comprehensive solutions to enhance operational efficiency and drive growth for home and field service companies. Their product lineup includes:

• ServiceTitan:

The flagship all-in-one field service management platform that streamlines daily operations. It offers scheduling, dispatching, invoicing, customer relationship management, and robust real-time reporting to optimize business performance.

• FieldRoutes:

A specialized tool focused on efficient route planning and dispatching. FieldRoutes helps businesses reduce travel time and improve technician productivity by ensuring the most effective deployment of field resources.

• Aspire:

Aspire is a solution that enhances customer engagement and boosts business performance. It provides advanced tools for quoting, estimating, and managing customer interactions, helping companies deliver a superior service experience while driving growth.

• Convex:

Convex is an analytics and insights platform designed to deliver actionable business intelligence. It helps organizations make data-driven decisions by offering in-depth analysis of performance metrics, ultimately aiding in refining operational strategies.

Features of ServiceTitan

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1. Scheduling

The scheduling solution goes far beyond the basics of appointment booking, offering a dynamic, forward-looking system that lets you plan weeks—or even months—in advance. This comprehensive approach ensures that for every complex or involved job, the right technician is available at precisely the right time, with every necessary tool and resource already accounted for.

Custom tags add a layer of precision by flagging jobs for specific needs, such as specialized equipment, language requirements, or previous rescheduling adjustments, so your team is always perfectly prepped. Additionally, real-time insights into each technician’s progress enable dispatchers to seamlessly integrate emergency calls or reassign jobs without disrupting ongoing work.

2. Dispatching

A dispatch board is a powerful, all-in-one solution that transforms how home and commercial service companies manage their daily operations. By intelligently optimizing technician tracking, the platform minimizes delays caused by traffic, vehicle issues, or last-minute scheduling changes. With a simple point-and-click interface, dispatchers can effortlessly extend, shorten, or reschedule jobs, ensuring that every technician stays on time and every customer is promptly attended to.

The system integrates real-time SMS dispatch notifications and a dedicated notification center, keeping all team members in sync while automating job confirmations and providing a complete history of past assignments. Additional features—such as Adjust Capacity Planning (ACP), a versatile project filter, support for multi-day jobs, advanced route optimization, and an intuitive property data display—equip dispatchers with the tools they need to manage complex schedules and dynamic workloads.

3. Call Booking

Call booking solution transforms each customer interaction into a personalized, efficient experience that starts even before the phone is answered. By displaying caller information upfront, CSRs can greet customers as familiar neighbors, ensuring that every conversation feels warm and personal.

As calls come in, the system automatically populates customer data, allowing appointment booking to be quick and effortless while freeing CSRs to engage directly with the caller. Guided by custom prompts and intuitive drop-down menus, CSRs can easily capture all the essential details without getting bogged down by manual data entry, ensuring best practices are followed every time. Plus, integrated call recording creates a comprehensive log of every interaction, enabling supervisors to review calls for quality assurance and coaching

4. Marketing Suite

ServiceTitan’s marketing suite is designed to transform every advertising dollar into measurable revenue. Rather than merely tracking incoming calls, the Marketing Scorecard ranks campaigns by the revenue they generate, giving you clear insight into what’s working and what isn’t. By drilling down into the data, you can see the types of jobs each campaign produces, ensuring your advertising efforts create buzz and drive real business.

The innovative heat map feature adds a geographic dimension to your analysis—larger blue circles indicate areas of higher revenue, helping you pinpoint where to allocate your ad spend for the best returns. Additionally, ServiceTitan makes it easy to assign unique phone numbers to individual campaigns, so each call and subsequent booking are tracked in real-time, providing an accurate, cloud-based snapshot of your ROI.

5. Reporting and Analytics

The dynamic, customizable dashboard lets you highlight the KPIs that matter most—tracking revenue and trends by day, week, or month or sorting transactions by business unit or specific date ranges. With real-time, cloud-based syncing, the technician scorecard offers instant updates on generated revenue, memberships sold, and more for each tech, allowing you to drill down quickly into specific metrics with just a click.

This depth of insight empowers you to provide targeted coaching, keeping your team sharp and productive. At the same time, the CSR scorecard tracks incoming calls, conversions, and other vital metrics to ensure that every customer interaction is optimized. Additionally, with every call recorded and categorized, you have the tools to review interactions for quality assurance and reengage customers who didn’t convert, ultimately driving continuous improvement and operational excellence.

6. QuickBooks and Sage Intacct Integration

ServiceTitan’s seamless integration with Sage Intacct and QuickBooks is designed to keep your financial operations running smoothly, regardless of your business location. By leveraging cloud-based synchronization, every transaction—from field-generated invoices to purchase orders—is automatically updated across all platforms, eliminating the need for redundant data entry and ensuring accuracy throughout your enterprise.

Whether operating a single office or multiple franchise locations, data entered in ServiceTitan instantly flows into your Sage Intacct or QuickBooks system, giving you real-time visibility into your financial performance. This integration streamlines workflows, minimizes errors, and empowers your techs to generate invoices and manage purchase orders directly in the field, making your entire operation paperless and more efficient.

7. ServiceTitan Mobile Application

ServiceTitan Mobile transforms field operations by seamlessly syncing with your office’s phone integration, ensuring every technician has real-time access to all the critical details captured during the customer intake process. With immediate visibility into customer names, addresses, contact information, and CSR notes—including recordings of initial calls—techs are fully equipped to provide personalized service. The platform delivers comprehensive job histories, previous estimates, invoices, and recurring service data, helping your team recognize loyal customers and avoid redundant offerings.

Gone are the days of lost paperwork. ServiceTitan Mobile allows you to upload forms that automatically appear at key stages of the job cycle, ensuring every detail is captured accurately. Additionally, technicians can quickly build beautiful, tiered estimates using vivid photos, manufacturer videos, and updated product information, all while managing pricing seamlessly through the integrated ServiceTitan Pricebook Pro.

Customers can review and select services at their own pace with a user-friendly presentation mode. Payments are effortlessly captured in the field via tablet camera, card swiper, or even cash. Overall, ServiceTitan Mobile empowers your team to deliver exceptional service by providing instant access to customer profiles, streamlining documentation, and enabling on-the-spot transactions, which drive better service delivery and open up new opportunities.

8. Financing

ServiceTitan’s integrated financing solution empowers your business to close more jobs and drive profitable growth by offering customers access to affordable financing options directly within the platform. Partnered with industry leaders such as Goodleap, Greensky, and Service Finance in the United States and Financeit in Canada, ServiceTitan enables homeowners to benefit from instant approvals and flexible financing plans, making larger projects more accessible.

By highlighting attractive monthly payment options and customizable rate cards, your techs can effortlessly present financing choices that enhance the homeowner experience and boost high-ticket sales without added administrative burden. This seamless integration ensures that every quote becomes an opportunity for increased revenue. At the same time, the streamlined process of capturing payments and managing financial data in real-time helps maintain accuracy and efficiency—all at no extra cost to your business.

What Are the “Pro” Products?

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ServiceTitan’s “Pro” products represent an advanced suite of features designed to elevate every aspect of your service business operations. With Pro Mode, you unlock enhanced capabilities that take the core functionalities—such as dispatching, scheduling, call booking, and reporting—to higher precision and efficiency. These advanced tools offer deeper insights and automation, enabling you to monitor real-time KPIs, streamline workflows, and maintain tighter control over operational processes. Whether fine-tuning technician routes, ensuring every customer call is captured and leveraged for growth, or integrating critical financial data without manual entry, the Pro suite is built to maximize the value of your existing ServiceTitan platform.

Plus, the Pro products extend their benefits to mobile integration and financing, ensuring that field technicians have immediate access to up-to-date customer information and that customers enjoy an enhanced, hassle-free experience when securing financing options. By enabling Pro Mode, you improve the efficiency and responsiveness of your operations and empower your team to deliver superior customer service while driving higher revenue and profitability.

ServiceTitan Pricing Plans Breakdown

ServiceTitan follows a subscription-based pricing model designed to accommodate businesses of different sizes. Although the company does not publicly disclose its pricing, businesses can request a customized quote based on their needs.

The Starter plan best suits small businesses new to field service management software. It typically includes core features like scheduling, dispatching, invoicing, and customer relationship management (CRM). The Essential plan aims to grow businesses, offering all the Starter features, reporting, automation, and payroll management. The Enterprise plan provides customizable solutions, SLA tracking, and dedicated support for larger companies with more complex operations.

While ServiceTitan does not list official prices, industry sources estimate that the platform starts at around $145 per month per technician. This makes it a premium solution for both small and large businesses.

For comparison, FieldEdge, another field service management platform, charges approximately $100 per office user per month and $125 per technician. Although ServiceTitan is slightly more expensive, it is often viewed as offering more comprehensive features and better scalability.

When considering field service management software, looking beyond the base price is essential. Comparing the features, integrations, and support services will help determine which solution offers the best value for your business needs.

Integrating Other Business Apps With ServiceTitan

ServiceTitan offers a robust integration ecosystem featuring over a hundred pre-built integrations through its Partners page. This extensive network includes solutions that cover a wide range of business functions:

• Catalogs and Pricebooks: Easily sync and update product catalogs and price books to keep your pricing strategies current.
• Accounting and Tax Systems: Integrate with platforms like QuickBooks to streamline financial operations and tax management.
• Fleet and GPS Tracking: Connect with providers such as US Fleet Tracking and ClearPathGPS to ensure the efficient tracking and management of your mobile workforce.
• HR and Payroll Solutions: Seamlessly link with systems like Inova Payroll and HCM TradeSeal to manage employee data, compensation, and benefits.
• Inventory, E-commerce, Marketing, and Procurement: Leverage partnerships with various inventory management systems and platforms that support e-commerce, marketing, and procurement functions, allowing for a centralized operational hub.

These integrations help reduce manual data entry and administrative overhead and enable businesses to create a more cohesive and automated workflow tailored to their specific operational needs. For the most current and comprehensive list of integrations, reviewing ServiceTitan’s official Partners page is advisable.

Customer Support and Training Resources

ServiceTitan is committed to ensuring its users achieve maximum value from the platform. To support this goal, they offer a wide range of customer support and training resources:

• 24/7 Customer Support:

You can access round-the-clock assistance through multiple channels—including phone, email, and live chat—to quickly resolve technical issues and platform inquiries.

• Online Knowledge Base:

Utilize an extensive collection of FAQs, troubleshooting guides, and step-by-step documentation to empower users and facilitate self-service support.

• Structured Training Programs:

Engage with various training options such as webinars, virtual workshops, and in-person sessions that cater to users of all experience levels, from beginners to advanced.

• Certification Courses:

Enhance your expertise with certification programs that validate your skills and ensure you effectively leverage ServiceTitan’s full suite of features.

• Community Forums and Peer Support:

Join community forums and user groups where you can exchange best practices, gain insights from fellow users, and stay informed on the latest platform updates.

Conclusion

ServiceTitan continues solidifying its position in 2025 as a leading field service management platform, offering a robust suite of features designed to streamline operations, enhance customer engagement, and drive business growth. Its wide-ranging capabilities—including advanced scheduling, real-time dispatching, comprehensive reporting, and seamless financial integrations—make it a valuable solution for service-based businesses of all sizes. With ongoing updates and new functionalities, ServiceTitan remains at the forefront of industry innovation, helping companies to improve efficiency and profitability.

While the platform’s pricing may place it in the premium category, its extensive feature set and scalability often justify the investment. For companies seeking to optimize their field service operations, ServiceTitan 2025 offers a comprehensive and reliable solution. However, to determine whether it fits your business needs, it’s essential to consider factors like customization requirements, pricing transparency, and the level of support you’ll need.