The merchant services industry has evolved significantly, with remote merchant services jobs becoming increasingly prevalent. This shift allows professionals to work from various locations while contributing to the financial sector.
Host Merchant Services (HMS) is a credit card and payment processing provider for small—to medium-sized businesses and web hosting companies. Established in 2010 by CEO Lou Honick, HMS emphasizes customer service and support.
As a prominent player in this field, Host Merchant Services Careers provides various remote job opportunities, including sales, customer support, and management positions.
Why Choose Host Merchant Services For Remote Merchant Services Jobs?
Host Merchant Services careers are more than jobs – they’re opportunities to grow and advance in the merchant services industry.
- Additional Benefits and Perks: HMS provides competitive benefits packages, including health, dental, and vision insurance and a 401(k) retirement plan. Remote employees also receive access to resources for continuous professional development, including training in sales and technical skills specific to merchant services.
- Career Advancement Opportunities: HMS offers structured paths for career progression, including internal promotions and mentoring programs led by seasoned professionals within the company. Sales representatives, for instance, have opportunities to advance to regional management positions as they meet performance benchmarks and gain experience.
- Corporate Culture: HMS prides itself on a culture of customer-centered service, collaboration, and innovation. The company fosters a supportive environment where team members are encouraged to share ideas and develop solutions directly impacting HMS’s success.
- Remote Work Environment and Tools: To support remote employees, HMS provides access to state-of-the-art tools for virtual meetings, collaboration, and customer relationship management, including software like Salesforce, Zoom, and Slack. These tools ensure employees stay connected and effective from any location.
- Diversity and Inclusion Initiatives: HMS is committed to building a diverse and inclusive workforce. We actively seek team members from a wide variety of backgrounds and provide ongoing support to ensure everyone can thrive and contribute fully.
Remote Sales Positions at Host Merchant Services
Sales positions in merchant services are dynamic, client-facing roles centered on building and maintaining relationships with businesses needing payment processing solutions. HMS offers several remote sales jobs, each with unique responsibilities and objectives. Here’s a closer look at these roles:
Sales Development Representative (SDR)
The Sales Development Representative (SDR) is an essential role in HMS’s sales division, responsible for initiating contact with potential clients and setting the foundation for long-term client relationships. SDRs are crucial in generating new business opportunities by identifying prospective clients and creating the initial engagement that leads to sales.
Key Responsibilities:
- Conduct outreach to small and medium-sized businesses to introduce HMS’s payment processing services.
- Qualify inbound and outbound leads through phone, email, and social media outreach.
- Schedule appointments and demos for Account Executives to move potential clients further in the sales pipeline.
- Research prospective businesses to understand their needs and how HMS’s services can meet them.
- Maintain accurate records in the CRM system, updating contact details and tracking interactions for each lead.
- Collaborate with the sales and marketing teams to align on outreach strategies and improve lead quality.
Qualifications:
- Strong communication and active listening skills, with the ability to engage clients effectively.
- Prior experience in sales, telemarketing, or lead generation is preferred, but HMS provides training for motivated candidates.
- Familiarity with CRM systems and digital communication tools.
- Goal-oriented and persistent approach to meeting outreach and lead generation targets.
- Ability to work independently and as part of a remote team.
HMS supports SDRs and other remote sales jobs with training and resources to understand the company’s services and excel in lead generation. This role is ideal for individuals eager to launch or grow their careers in sales within the merchant services industry.
Account Executive
The Account Executive role is one of the foundational positions within HMS’s sales division. In this role, Account Executives work directly with small to medium-sized businesses, introducing them to HMS’s suite of services and providing tailored solutions.
Key Responsibilities:
- Identify and engage potential clients who may benefit from HMS’s services.
- Conduct virtual sales presentations, demonstrating HMS’s payment solutions.
- Address client inquiries and concerns, ensuring a clear understanding of how HMS can meet their business needs.
- Maintain a CRM (Customer Relationship Management) system to track client communications and sales progress.
- Close sales and meet or exceed monthly sales quotas.
Qualifications:
- Strong communication and interpersonal skills are essential.
- Prior sales experience, particularly in financial services or technology, is advantageous.
- Proficiency with CRM tools and remote work technologies.
- A proactive, self-motivated approach to identifying new sales opportunities.
Regional Sales Manager
Regional Sales Managers oversee a team of Account Executives within a designated geographic area, setting targets and providing guidance on best sales practices. Although based remotely, Regional Sales Managers frequently connect with team members virtually to foster a cohesive, motivated team environment.
Key Responsibilities:
- Manage a team of Account Executives, assisting them in reaching their sales goals.
- Develop and implement regional sales strategies aligned with the broader company objectives.
- Conduct regular team meetings to discuss strategies, challenges, and performance metrics.
- Provide training and mentorship, helping team members develop their skills.
- Coordinate with the marketing team to create region-specific promotions and campaigns.
Qualifications:
- Proven experience in sales management, preferably within the financial or payment processing sectors.
- Strong leadership and team-building skills.
- Ability to analyze market trends and adapt strategies to changing conditions.
- Familiarity with online communication and collaboration tools.
Business Development Specialist
The Business Development Specialist role is focused on identifying high-value client prospects and cultivating relationships with potential partners and large businesses. This role requires extensive networking and market research to uncover new business opportunities.
Key Responsibilities:
- Research industry trends and competitor activities to identify growth opportunities.
- Initiate contact with high-potential clients, setting up meetings to discuss their needs.
- Collaborate with the marketing team to refine outreach strategies and campaigns.
- Build a robust network of contacts within the merchant services industry.
- Track sales metrics, reporting on new business development activities to senior management.
Qualifications:
- Strong business acumen with an understanding of the payment processing industry.
- Ability to conduct market research and interpret data.
- Excellent networking skills, with an established presence on professional networking sites like LinkedIn.
- Experience in business development or a related field is a plus.
The Business Development Specialist role suits experienced sales professionals with a knack for identifying and pursuing promising leads and a passion for expanding market reach.
Sales Engineer
Sales Engineers work alongside the sales team to provide technical insights into HMS’s product offerings, ensuring clients understand the full scope of services. Although the Sales Engineer role involves technical expertise, strong communication skills are equally important to effectively explain complex concepts to clients.
Key Responsibilities:
- Support sales teams by explaining technical aspects of HMS’s payment solutions to prospective clients.
- Work with clients to understand their technical requirements and configure products to meet them.
- Collaborate with the product development team to ensure sales materials reflect the latest offerings.
- Conducted virtual demos and answered technical questions during the sales process.
Qualifications:
- A background in technical support, engineering, or a similar field within payment processing.
- Ability to simplify complex technical information for a non-technical audience.
- Familiarity with HMS’s technology stack or the ability to quickly learn and adapt.
- Excellent problem-solving skills, with a focus on customer needs.
Remote Customer Support Roles in Merchant Services
Customer support is essential to client satisfaction and retention, especially in the merchant services industry, where businesses rely on HMS to handle sensitive financial transactions.
Merchant Support Representative
The Merchant Support Representative assists clients experiencing issues with payment processing, terminals, or accounts. This position involves direct contact with clients, troubleshooting issues, and ensuring seamless payment operations.
Key Responsibilities:
- Respond to client inquiries via phone, email, or chat.
- Troubleshoot payment processing issues and escalate when necessary.
- Guide clients through the setup and management of their merchant accounts.
- Maintain up-to-date knowledge of HMS’s product offerings and solutions.
Qualifications:
- Previous experience in customer support or technical support roles.
- Strong problem-solving skills and the ability to work independently.
- Familiarity with payment processing technology is a plus.
- A customer-centric approach to resolving issues.
Technical Support Specialist
For more complex technical inquiries, HMS has Technical Support Specialists who can resolve advanced issues involving software integration, APIs, and hardware configurations.
Key Responsibilities:
- Provide support for complex technical issues, including software and hardware integration.
- Work closely with the product development team to address product-related issues.
- Assisted clients with the setup and configuration of payment terminals and software.
- Document client interactions and solutions for future reference.
Qualifications:
- A technical background with experience in payment processing or software support.
- Ability to troubleshoot issues involving software integrations and APIs.
- Strong analytical skills and attention to detail.
- Excellent communication skills to assist clients effectively.
Remote Management Opportunities at Host Merchant Services
HMS offers remote management opportunities for those with extensive experience in the merchant services industry, which involve leading teams, setting strategic goals, and driving company growth. Management roles at HMS are suited for professionals with a strong leadership, sales, and customer support background.
Sales Director
The Sales Director oversees the entire sales division, working closely with Regional Sales Managers to set targets, develop strategies, and monitor performance.
Key Responsibilities:
- Establish sales targets and ensure team members meet their individual and collective goals.
- Analyze sales data to refine strategies and identify areas for improvement.
- Manage a remote team of sales managers, providing guidance and support.
- Coordinate with marketing and product development to align on go-to-market strategies.
Qualifications:
- Proven leadership experience within the payment processing or financial services sector.
- Strong analytical skills, with the ability to interpret sales data.
- Effective communication and team management skills.
- Ability to motivate and lead a remote team.
Customer Support Manager
The Customer Support Manager oversees the remote customer support team, ensuring clients receive prompt and effective assistance.
Key Responsibilities:
- Supervise a team of customer support representatives, monitoring performance and providing training as needed.
- Develop and implement policies to improve client satisfaction.
- Analyze customer feedback to identify recurring issues and coordinate with the product team on improvements.
- Maintain a high standard of service across all support channels.
Qualifications:
- Prior experience in customer support management.
- Strong organizational and problem-solving skills.
- Familiarity with customer support software and tools.
- Ability to manage and motivate a remote team.
Application Process for Remote Roles at Host Merchant Services
Applying for remote sales and customer support jobs at HMS is straightforward, with a streamlined online application process. Here’s how to get started:
Step 1: Review Open Positions
Visit the Host Merchant Services careers page to view available positions. The website is updated regularly with new job openings, so checking frequently is advisable if you’re actively seeking a position.
Step 2: Prepare Your Application Materials
When applying, you’ll need an updated resume highlighting relevant experience, especially if you have a sales, customer support, or financial services management background. For sales positions, emphasize any expertise in client acquisition, relationship management, and achieving sales targets.
Step 3: Submit Your Application
Once you’ve reviewed the job description and prepared your resume, submit your application directly through the HMS careers portal. Make sure to double-check all information for accuracy before submission.
Step 4: Follow Up
Following up is essential, primarily if you haven’t heard back within a week or two. A brief email expressing continued interest can demonstrate your commitment to the role.
Take Your Career Remote with Host Merchant Services!
Explore our range of remote merchant services jobs and join a team focused on flexibility, growth, and industry innovation.
Take Your Career Remote with Host Merchant Services! Host Merchant Services careers span sales, customer support, management, and more. With a flexible work environment and a strong focus on professional growth, HMS is the perfect place to advance your career in merchant services.
Ready to get started? Contact us to learn more about our open positions!
