mobile ordering as a restaurant

Do I Need to Offer Mobile Ordering as a Restaurant?

As a restaurant owner, you may wonder “do I need to have mobile food ordering as part of my business?” With the rise of technology and mobile devices, more and more customers are turning to mobile apps and websites to place food orders. Many restaurants and eateries, such as Starbucks and McDonald’s, have launched their own apps and mobile ordering platforms. In this article, we will explore the concept of mobile food ordering and answer many of the questions restaurateurs often ask, such as, “do I need to have mobile food ordering?”  and “how can mobile food ordering for my restaurant improve service?”  We will also examine its benefits and how mobile food ordering can be implemented in your restaurant.

What is Mobile Food Ordering?

Mobile food ordering is a system that allows customers to place food orders using mobile devices. This can be done through a mobile app or website designed to make ordering more convenient for customers. With mobile food ordering, customers can browse menus, place orders, and pay for their food from their own devices.

A mobile food ordering system can be implemented in a restaurant in several ways. One way is to create a mobile app that customers can download to their smartphones, which allows them to place orders and make payments directly from their devices. Another way is to integrate a mobile ordering system into the restaurant’s existing website, which customers can access through their mobile browsers. 

One system that combines all the functions of a mobile food ordering system is a mobile Point of Sale (mPOS), an all-encompassing software and hardware solution that allows restaurants to process transactions using a mobile device, such as a smartphone or tablet. An mPOS system typically includes a mobile device, a card reader, and a software application that enables businesses to accept payments, track inventory, and manage customer data.

An mPOS system integrated with the mobile food ordering system allows restaurant staff to see the orders and process the payments in real-time. This way, the restaurant can have a seamless process for order taking and payment processing.

How does mobile food ordering work?

Mobile food ordering connects customers to your restaurant’s menu and ordering system through a mobile app or website. Customers can browse your menu, select items, and place their orders. Once the order is placed, the restaurant receives the order and begins to prepare the food. Payment can be made through the app or website, making the process seamless and convenient for both the customer and the restaurant.

How can mobile food ordering improve a restaurant’s operational efficiency?

Mobile food ordering systems, particularly mPOS systems, have become increasingly popular in recent years, with a projected annual growth rate of 22.6% through 2024 and an estimated 77.8 million users by the same year, according to Statista. This is due to a wide range of features that make the systems versatile and convenient for restaurants of all sizes.

One of the most significant advantages of the system is its mobility, sales associates are open to more than just a specific location or register. This means businesses can make sales on the go, allowing restaurants of all sizes to open at any type of location, be it a street café, a food truck, setting up shop at an event or trade show; customers don’t have to come to you, you can go to the customer.

Another great feature is speedy checkouts. No restaurant owner wants a frustrated customer, and long lines can create just that. With a mobile food ordering system, businesses can reduce the time it takes customers to check out, making the purchasing process more efficient and reducing customer wait times. This can result in increased customer satisfaction, repeat business, and, ultimately, higher profits.

In addition to its mobility and fast checkout, the integration of mobile ordering systems and an mPOS system offers advanced inventory management capabilities. With an mPOS, businesses can track and manage inventory, send alerts when stock is low, and even automate reordering. This allows for real-time tracking of inventory levels, ensuring that restaurants always have the products they need on hand and reducing the risk of stockouts. This can also help businesses better plan for future inventory needs, resulting in cost savings and increased profits.

Another essential feature of a mobile food ordering system is its advanced reporting capabilities. Depending on the budget and level of service and integration with mPOS, such a system can run advanced and custom reports on sales, among other KPIs, providing valuable insights into customer behavior and purchasing patterns. These reports can help businesses plan to stock, take advantage of trends, or reduce inventory during slow periods. This can help businesses to make data-driven decisions, resulting in increased efficiency and profitability.

In addition to the above features, these systems also offer a wide range of other benefits, such as easy integration with other systems and devices, the ability to accept a variety of payment types, and the ability to send receipts and invoices digitally. Additionally, mobile ordering systems can provide valuable data on customer behavior and spending habits, which can drive targeted marketing campaigns and boost sales.

As business owners contemplate, ‘does my restaurant need mobile ordering,’ it’s essential to underscore all of these benefits to make an informed decision.

Are there additional benefits of mobile food ordering systems?

Mobile food ordering systems offer several benefits for both customers and restaurants. It provides convenience and ease of use for customers, as they can place orders anywhere, anytime. Additionally, mobile food ordering systems often allow customers to save their favorite items and make repeat orders quickly.

For restaurants, mobile food ordering systems also provide several benefits. They can help increase efficiency by reducing the time spent taking orders over the phone and increasing revenue by making it easier for customers to order and pay for food. 

One of the most prominent benefits of setting up a mobile ordering system has been showcased by Starbucks, which has seen marked improvements in the customer journey, according to the company. The effort has allowed the company to build a stronger relationship with its customers through more personalized curation of offerings and messaging made possible by the type of data that mobile food ordering systems collect. The elevated loyalty translated directly to higher results for the Starbucks Rewards program, with an increase in spending among members, who accounted for 52% of the company’s revenue as of the second quarter of 2021 when the company last highlighted the initiative

How can my restaurant use mobile ordering?

If you decide to implement mobile food ordering in your restaurant, there are a few ways to do so. The first step is to create a mobile app or website for your restaurant that customers can use to place orders. This can be done by hiring a developer or using a pre-built platform. Once your mobile ordering system is in place, you can begin promoting it to your customers through various channels, such as social media, email, and in-store promotions.

Another way to use mobile ordering is by integrating it with your existing point-of-sale system. This will allow you to take orders directly from the app and send them to your kitchen for preparation. You can also integrate mobile ordering with your inventory management system to ensure that you always have the necessary ingredients.

What should I be mindful of if mobile food ordering for my restaurant is needed?

When implementing mobile food ordering, it’s essential to consider the cost of developing and maintaining the system and the potential benefits to your business. It’s also necessary to ensure that the system is user-friendly and easy for your customers to navigate. Additionally, you should be mindful of data privacy and security when collecting customer information and ensure that your mobile ordering system complies with relevant regulations.

Another thing to consider is how to promote your mobile ordering system. It’s vital to ensure that your customers know about it and how to use it and that you provide them with a seamless ordering experience.

How do I implement mobile food ordering for my restaurant

Picking the best mobile food ordering system for a restaurant can be a daunting task with so many options available in the market. But with the right approach, a restaurant can find an offering that fits its specific needs and helps it run more efficiently. 

The first step in choosing a mobile food ordering system is determining the restaurant’s specific needs. This includes identifying the key features and functions that are important for the restaurant’s operations. For example, a restaurant that frequently serves customers at events or off-site locations may prioritize mobility and the ability to process transactions on the go. On the other hand, a restaurant with many customers may prioritize features such as fast checkout and inventory management to streamline the ordering process.

Once the restaurant has identified its specific needs, it is crucial to consider the available systems. There are two main mobile food ordering system types: standalone and integrated systems. Standalone systems are typically less expensive and easier to set up, but they may have fewer features or be as customizable as integrated systems. Integrated systems, on the other hand, are typically more expensive and complex to set up, but they offer more advanced features such as inventory management and customer data tracking.

Another critical factor to consider is the payment processing capabilities of these systems. Restaurants should ensure that the system can accept various payment types, including credit and debit cards, mobile payments, and gift cards. The mobile food ordering system should also be able to process transactions securely and comply with industry standards such as PCI-DSS.

When evaluating different options, it is also essential to consider the level of customer support and training offered. A restaurant should choose the option that offers comprehensive training and support to ensure that team members can use the system effectively. 

Another critical factor to consider when choosing a mobile food ordering system is the cost. While cost should not be the only consideration, finding a plan that fits within the restaurant’s budget is important. Restaurants should also consider the long-term costs associated with the mobile food ordering system, such as monthly fees or transaction fees, along with any additional equipment needed, which can add up over time.

Finally, it’s important to consider the scalability of the mobile food ordering system. As a restaurant’s business grows, its needs may change, and the strategy implemented today should be able to grow with the business. A scalable mobile food ordering system can help a restaurant streamline its operations and improve efficiency as it expands.


It is a common question among restaurant business owners: do I need mobile food ordering? Mobile food ordering is a system that allows customers to place food orders using mobile devices, which can be done through a mobile app or website. This system can be implemented in various ways, such as creating a mobile app or integrating it into the restaurant’s existing website. 

A mobile Point of Sale (mPOS) system is an all-encompassing solution that allows restaurants to process transactions, track inventory, and manage customer data using a mobile device. Integrating mobile food ordering and an mPOS system improves operational efficiency by offering mobility, fast checkouts, and advanced inventory management. With a projected annual growth rate of 22.6% and an estimated 77.8 million customers by 2024, mobile food ordering systems are becoming increasingly popular among restaurants of all sizes. Therefore, restaurant owners must consider implementing mobile food ordering to improve service and increase profits.

Save Time, Money, & Resources

Categories: Mobile Payments

Get Started

Ready for the ultimate credit card processing experience? Fill out this form!

Contact HMS

Ready for the ultimate credit card processing experience? Ask us your questions here.