Dejavoo QD2 Quick Reference Guide

Dejavoo QD2 Credit Card Terminal

How To Run a Transaction on a Dejavoo QD2

How To Run a Chip Credit Sale on a Dejavoo QD2

1. Tap on the CREDIT icon on your terminal home screen. 

2. Tap on the SALE icon. 

3. Input CLERK ID# and press OK. Conditional on the terminal’s configuration.   

4. Input the SALE AMOUNT and press OK. 

5. Tap (contactless only) or insert chip card. 

6. If prompted, confirm the sale amount by tapping OK or NO. Conditional on the terminal’s configuration. 

7. The transaction is processed. Sales receipts will print on your Dejavoo QD2 with details of the transaction.

How To Run a Debit Sale on a Dejavoo QD2

1. Tap on the DEBIT icon on your terminal home screen. 

2. Tap on the SALE icon. 

3. Input CLERK ID# and press OK. Conditional on the terminal’s configuration.   

4. Input the SALE AMOUNT and press OK. 

5. Tap (contactless only) or insert chip card. 

6. If prompted, confirm the sale amount by tapping OK or NO. Conditional on the terminal’s configuration. 

7. Customer enters PIN on encrypted terminal PIN Pad or encrypted external PIN Pad and presses OK. 

8. The transaction is processed. Sales receipts will print on your Dejavoo QD2 with details of the transaction.

How To Run a Manually Entered Sale on a Dejavoo QD2

1. Tap on the CREDIT icon on your terminal home screen. 

2. Tap on the SALE icon. 

3. Input CLERK ID# and press OK. Conditional on the terminal’s configuration. 

4. Input the SALE AMOUNT and press OK. 

5. Manually input CARD #. 6. Follow the CNP prompts (input exp. date, ZIP code etc). Conditional on the terminal’s configuration. 

7. The transaction is processed. Sales receipts will printon your Dejavoo QD2 with details of the transaction.

How To Process a Refund on a Dejavoo QD2

1. Tap on the CREDIT icon on your terminal home screen. 

2. Tap on the RETURN icon. 

3. Input the RETURN AMOUNT and press OK. 

4. If prompted, confirm the return amount by tapping OK or NO. Conditional on the terminal’s configuration. 

5. If prompted, input MANAGER PASSWORD (default password is 1234). 

6. Tap (contactless only) or insert chip card. 

7. The transaction is processed. Return receipts will print on your Dejavoo QD2 with details of the transaction.

How To Void a Transaction on a Dejavoo QD2

How To Void a Card Present Transaction on a Dejavoo QD2

1. Tap on the CREDIT icon on your terminal home screen. 

2. Tap on the VOID icon. 

3. Input the VOID AMOUNT and press OK. 

4. If prompted, confirm the void amount by tapping OK or NO. Conditional on the terminal’s configuration. 

5. If prompted, input MANAGER PASSWORD (default password is 1234). 

6. Tap (contactless only) or insert chip card. 

7. Enter the void transaction # and press OK. 

8. The transaction is processed. Void receipts will print on your Dejavoo QD2 with details of the transaction.

How To Void a Card Not Present Transaction on a Dejavoo QD2

1. From the idle prompt, tap the STAR  icon to access the FAVORITES menu.  

2. Tap VOID TRANSACTION. 

3. If prompted, input Manager Password (1234 default). 

4. Tap BY TRANSACTION #. 

5. Input TRANSACTION # to be voided and press OK. 

6. Confirm the void transaction by tapping SELECT. 

7. If prompted, confirm the void amount by tapping OK or CANCEL. Conditional on the terminal’s configuration. 

8. If prompted, input Manager Password (1234 default).

9. The void is processed. Void receipts will print on your Dejavoo QD2 with details of the transaction.

How To Edit Tips By Transaction Number on a Dejavoo QD2

1. From the idle prompt, tap the STAR icon to access the FAVORITES menu.  

2. Tap EDIT TIP. 

3. If prompted, input Manager Password (1234 default). 

4. Tap ALL. 

5. Tap TRANSACTION #. 

6. Input TRANSACTION # and press OK. 

7. Transaction amount appears, input TIP AMOUNT and press OK. 

8. If prompted, confirm the tip amount by tapping YES or NO. Conditional on the terminal’s configuration. 

9. Repeat steps 5 and 6 as needed. 

10. After all desired tips have been adjusted, press the BACK key continually to return to the homescreen.

How To Settle Your Current Batch on a Dejavoo QD2

1. From the idle prompt, tap the STAR icon to access the FAVORITES menu.   

2. Tap SETTLE DAILY BATCH. 

3. If prompted, input Manager Password (1234 default). 

4. Terminal communicates with the host. 

5. Settlement Report prints on your Dejavoo QD2.

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